Information Pages

Information Pages
Terms and Conditions
Terms and Conditions
 
The Seller 3DClone – Is the said Manufacturer of Customized figurines and sells the product on the website www.3DClone.com
 
 
The terms of use for the noted herein relate to usage of the above mentioned website www.3DClone.com
 
All parties using this website agree that their transaction and relationship with regard to any purchase made will be governed exclusively by this contract which takes precedence over any other conditions previously posted or made available.
 
The Terms of Use have been update on February 23  2012.
 
 
SECTION 1 – DEFINITIONS
 
1.1 – User is defined as any person who visits, ‘surfs’ becomes aware of and/or purchases any product offered on this site. 
 
1.2 – Product is defined as any item offered for sale on this site.
 
 
1.3 – Site is defined as the online presence/location/infrastructure created by the seller and made available to the public for entering information, selecting product, engaging in a transaction, and simply interacting with information presented by the seller by way of videos, text, pictures, animations, databases, and interactive panels.
 
 
SECTION 2 – ORDERS
 
The website 3DClone.com offers the opportunity to purchase customized figurines/dolls. 
 
The User is provided the opportunity to make a transaction and purchase from 3DClone a customized figurine through this website.
 
 
The customer order is recorded once the user has entered their information and completed the ordering process in its entirety.   
 
Any order placed is understood as an acceptance by the user of the prices, process, terms & conditions
 
 
The Seller commits that orders placed will be fulfilled and delivered
 
 
2.1 Customization 
 
 
3DClone offers 2 levels of customization.  A customer may elect to purchase a pre-made body and customize just the head to fit that body.  Alternatively a customer may decide to purchase a ‘Full custom clone’ in which case the body and head are made according to the details provided by the customer.  Full custom body is a more elaborate project and therefore takes several weeks longer to produce (depending on the detail required and the time of year the order is placed).
 
Sculpting and painting of your custom order is based on the details and the photo provided at the time of order.  Once an order is placed you cannot change the photo.  Sculptors spend many hours hand molding your order based on the photo provided.  Changing your photo constitutes a new additional order which would need to be placed on our system and paid for.
 
2.2 Options 
 
3DClone offers various options for your order.  Here is an itemized breakdown of what is available to you.
 
1.     Sculpting & Painting of Face and Hair: ( included in purchase price)
 
Body selected from our catalog (included in purchase price)
 
Base for the body to stand (included in purchase price)
 
 
 
2.     Extras :
 
-Base color (If you wish to change the colour and customize) this is an extra charge
 
 
 
-Interactive Proofing:
 
 
 
We provide the opportunity for you to offer your feedback once during each of the 2 steps: sculpture & painting (free of charge)
 
If you wish to have the opportunity to provided unlimited feedback during the production process there is an extra charge
 
 
 
-Bobbling heads versus Fixed Heads (All 3DClone are default to be bobbling heads unless the additional chargeto make it fixed head)
 
 
 
-Inscription on Base allows you to personalize a message that is labeled onto the base.  This is charged extra.
 
 
 
-Change the colour of your doll.  If you like the body style we have but want the shirt or pants colour changed for example, you can select this option for an additional cost.
 
 
 
-Please note that our bobbles average 7 inches in height but can range between 5-8 inches depending on the model selected, the pose of the model, and the hair style sculpted.
 
 
 
-Decal/Logo is also available for added branding.  Logos are labeled onto your doll OR base per your instructions.
 
 
 
 
SECTION 3 – CONFIRMATION AND AUTHENTICITY OF AN ORDER PLACED
 
All users must complete the order process which includes entering of information to identify the customer and the details of their order placed.  An order is deemed as having been accepted by 3DClone once the transaction has been completed and payment has been received by 3DClone from the customer.
 
In the case where there is a dispute on whether an order was placed or not, a copy of the receipt as provided by 3DClone + credit card details of the payment will be required to confirm payment was indeed made.  If payment is not located and there is no proof provided that the card was ever charged, the customer has the opportunity to re-enter their order.
 
If however your card was used fraudulently to place an order you may contact the seller to discuss further.
 
 
When placing an order on 3DClone.com your intent to complete the entire order transaction acts as your endorsement to use your card and make a purchase on our website.  Additionally, clicking on ‘agree’ for ‘terms and conditions’ means you have read and understood all conditions.
 
 
The seller database which is deemed to be in safe condition will be the point of evidence for transactions and discourse occurring between the parties.  It is understood that except for obvious errors on the part of the seller, the information recorded by the database of the seller takes precedence in any communication, discussion or disagreement.
 
 
SECTION 4 – DELIVERY
 
Customer orders will be delivered to the shipping address entered at the time the order was placed to countries that are offered on our website.  If a country is not mentioned on our website the customer may contact the seller to determine if an exception can be made to ship to that country.
 
 
3DClone is not liable for shipping errors made due to incorrect information entered on our website at the time the order was placed.  Any incremental costs in shipping due to such error will be charged to the customer.
 
 
Orders are shipped and released from our factory in mint condition.  Should there by any damage upon receipt, it is the responsibility of the customer to settle the dispute with their local carrier. If the customer wishes a replacement of their order due to shipment damage, a photo of the damaged product + packaging must be provided to the seller within 72 hours (3 days) from the time the package was delivered.  Any issues must be reported in writing at the time of receipt of the order.
 
If the order is undeliverable, it will be kept on hand for 7 days at the carriers warehouse.  It is the responsibility of the customer to track their package and reschedule delivery or arrange the pick up from their local depot.  After this time the order will be destroyed.  3DClone does not agree to costs associated with returned shipments to our factory.  For this reason your non-deliverable order will be destroyed with no recourse to rectify and will not be refunded.
 
All delivery times indicated on our website are based on AVERAGES.  This means we will make our best effort to complete your order within the communicated time.  HOWEVER as our product is not ‘off the shelf’ and requires elaborate customization, 3DClone is NOT responsible for delayed shipment.  Often delivery timing is influenced by the rate at which the customer approves their proofs.  Please note that every amendment request will delay the expected delivery date by at least 1 additional week.
 
4.1 Refunds & Replacements
 
3DClone are NON-REFUNDABLE.  Once a purchase is made our artists begin working on your order almost immediately.  Canceling your order disrupts our work flow and increases our costs.  We ask you to only make a purchase if you want to.  There are no partial refunds offered once your purchase has been made.
 
Replacements are only offered subject to damaged product receive due to shipping.  Please refer to Section 4 outlining the parameters required for reporting damages in time, in order to qualify for replacements. 
 
 
 
ARTICLE 5 – TERMS OF PAYMENT
 
All prices on our website are prior to shipping.  Shipping costs are contingent on the options you choose on our website.
 
The User may pay for their order on our website using Visa, Mastercard, or Paypal.  All payments are securely made through the paypal gateway or Moneris.  You do NOT need a paypal account to pay through the paypal gateway and you can use any of the aforementioned credit cards to complete the transaction.
 
Upon completion of your order, an invoice will be emailed by our system to you confirming the details of your order.
 
They buyer is responsible for paying the applicable taxes and duties upon delivery based on the import and tax laws of their country.
 
 
ARTICLE 6 – GUARANTEES – LIABILITY
 
3DClone guarantees that attention and care have been exercised to ensure the product shipped is in accordance with the product we showcase on our website to the consumer. 
 
3DClone does not grant any additional warranty.  The customer is responsible for the options they choose and the quality of the photographs sent.  3DClone are subjective in nature, completely customized, and created by hand.  For this reason any refund or redo request submitted due to non-resemblance will be rejected. 
 
In all cases 3DClone is no liable for any risk or damage incurred by using this site.  3DClone.com is available for use on an ‘as is’ basis.  Should you feel in anyway uncomfortable using this website your best remedy is to stop using our website.  Similarly, 3DClone will not be liable for any damage caused directly or indirectly through this site and in any situation where a claim arises,  3DClone shall be held harmless for any damages.
 
3DClone shall not be held liable for the lack of observance of regulatory provisions in countries that our product is delivered in.
 
 
ARTICLE 7 – CONFIDENTIALITY
 
The Seller confirms every measure is taken to maintain confidential of customer information.
 
 
ARTICLE 8 – PERSONAL DATA
 
Any personally data collected on the seller’s site will not be made available or sold to third parties.  Such information is used to keep our customers informed of product offerings based on their interest of our product. 
 
 
ARTICLE 9 – COPYRIGHT
 
This website is copyright.  The words, photos, videos and any material found on this website belongs solely to the seller.  It is the responsibility of the customer to confirm they have the legal rights for any photos provided to the seller for sculpting.  The seller is not interested to receive any information deemed private, copyrighted, or confidential and any liability resulting in submission of privileged information is the sole responsibility of the customer.
 
 
ARTICLE 10 – GENERAL CONDTIONS
 
11.1 – Entirety
Both parties understand that this agreement is in its entirety and should any part be deemed non-enforceable it shall not affect the rest of the contract
 
 
ARTICLE 11 – EXTRA RULES
 
12.1 
We do not allow vouchers sold through third parties to be combined in order to save on shipping. 
 
12.2 
3DClone provides secure packaging when shipping your order
 
 
12.3 
Depending on how customs classifies the import of your order you may incur a nominal duty fee which is the responsibility of the customer.
 
 
12.4 
Shipping fees are always extra.  They are not included in voucher offers.  Shipping fees include the carrier cost as well as the materials used to package your order
 
12.5 
If a coupon is expired you can still use it on our website however its worth will be reduced to the amount you originally paid for the voucher
 
 
12.6 
Coupons are imported into our system after the third party who sold them to you sends them to us.  This is generally within 48 hours after the END of a campaign.
 
 
12.7 
Standard proofing is 1 proof for each of the 2 stages (clay mold and painted head).  Unlimited proofing costs extra.   Changes requested will add an additional 1 week to the production time for each change request made
 
 
12.8 
We do not allow the change of photos once your order has been submitted.  The artist will use the primary photo to base their sculpting on.
 
 
12.9 
We employ a 48 hour rule.  This means a customer must comment on the proof within 48 hours.  After this time the order is moved on to the next stage.  Please note we CANNOT wait for your response after 48 hours. If we do, the clay dries up resulting in inferior quality.  By ordering on our site you accept that if we do not hear back within 48 hours from you, your order will be taken to the next stage at which point any request for amendments or changes will be refused.
 
12.10 
Due to the custom nature of your order 3DClone has a NO REFUND policy.  Additionally due to streamlining of orders, artists begin working on your doll almost immediately.  For this reason we do not allow the canceling of orders once they have been placed on our site.  Simply stated, once you place an order on 3DClone, you are agreeing to incur the cost to which there is no refund.
 
12.11
We only refer to comments made on our system.  We do not take into account any comments emailed.
 
 
12.12 
Delivery timing is approximate.  Actual production time depends on the comments made by the customer, the season the order is placed, and the delivery option chosen.  As our products are not sold ‘off the shelf’ and are completely hand made and customized, we are not responsible for any delays in delivery.
Privacy Policy
Privacy Policy

 

 

At 3D Clones we recognize the importance of protecting information about identifiable individuals ("personal information"). Protecting your privacy and the confidentiality of your personal information is fundamental to our relationship with you.
This privacy statement informs you of our policy on privacy, and tells you about the ways we ensure your privacy and the confidentiality of your personal information is protected.
Consistent with the Federal Personal Information Protection and Electronic Documents Act ("PIPEDA"), our privacy policy consists of five key principles:
  1. Collecting and Using Information
  2. Releasing Information
  3. Protecting Information
  4. Providing Information Access and Accuracy
  5. Respecting and Responding to your Privacy Concerns
1. Collecting and Using Information
Unless permitted by law, either before or when we collect personal information about you, we will explain how we intend to use it, and will obtain your consent if we wish to use your personal information for any other purpose. We will limit the personal information we collect to what we need for those purposes, and we will use it only for those purposes.
During the course of providing products or services to you, we may collect personal information in several different ways: face to face at our tradeshows, on our website, by telephone, by written correspondence, or by e-mail. The purpose or use to which we put personal information is restricted to providing you with products or services, to communicate information and offers on  3D Clones  promotions, and to understand your purchase preferences and history so that we can tailor our services to provide superior levels of convenience and service.
When you contact us through our website, information is collected from you to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address or information about what you like and do not like. On other occasions when we provide items for purchase online, we may request your credit card number to conclude the transaction or your mailing address to ensure proper delivery.
We collect information on our website in several different ways. We collect the domain name of visitors to our Web pages, the e-mail addresses of those visitors who volunteer them, user-specific information on the pages visitors access, and information such as survey information, postal address, telephone numbers and site registrations that you provide voluntarily. Like many other commercial websites, our websites may employ a standard technology called a "cookie" to collect information about how our site is used. We also use the collected information to improve the design of our web pages.
The information that you provide is collected by 3D Clones and partner companies on our behalf. This information will be available to only those companies that  3D Clones has partnered with to bring site features to our users.
How the Information is used
Purchase Information: When a purchase is made through our tradeshows, we may ask for your name, address, telephone number, email address and preferences. This information helps us process your order quickly, communicate effectively with you, and provide you with the services and products you want.
When a purchase is made through our online store we do collect your name, billing address, card type, card number and expiry date, which allows us to bill you for this order. If the option is taken to have the product shipped to your home, we will also collect mailing address and phone number to complete delivery.
We will not transfer information to competitors. Information about your preferences is only used to help us understand the products and services that might be attractive to you. If you provide us with your email address, we may occasionally send you email offers, informing you about products and services. We will not sell your personal information to any organization, for any purpose.
Unless permitted by law, either before or when we collect personal information about you, we will explain how we intend to use it, and will obtain your consent if we wish to use your personal information for any other purpose. We will limit the personal information we collect to what we need for those purposes, and we will use it only for those purposes.
2. Releasing Information
During the course of providing products and services we may provide personal information to other persons:
  • where we have your consent
  • where the other persons are our suppliers or agents who assist us in serving you
  • where we are required or permitted to do so by law
All of the persons to whom we may provide personal information, as part of their contracts with  3D Clones , are bound to maintain your confidentiality and may not use the personal information for any unauthorized purpose.
Although unlikely, we may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested as part of a legal proceeding, we will provide this information upon receipt of the appropriate documentation
3. Protecting Information
We will protect your personal information with appropriate safeguards and security measures. We will retain your personal information only for the time it is required for the permitted purposes.
As stated, all of the persons to whom we may provide personal information, as part of their contracts with  3D Clones, are bound to maintain your confidentiality and may not use the personal information for any unauthorized purpose.
All employees of  3D Clones  are familiar with the procedures that must be taken to safeguard personal information. Those procedures are specified in our employment agreements and company policies and are regularly confirmed and reinforced.
We operate secure data networks protected by Industry standard protection systems. We audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate. Only authorized individuals have access to the information provided by our customers. Any particularly sensitive information, such as a customer's credit card number, is encrypted prior to transmission.
The length of time we retain personal information varies depending on the purpose for which it was collected and used. When your personal information is no longer needed we have procedures to either destroy, delete, erase or convert it to an anonymous form.
Unfortunately no data transmission over the internet can be guaranteed to be 100% secure. We will make every effort reasonable to ensure that when we provide personal information by the Internet that it is either encrypted or protected by a password.
Other companies that place advertising on our website may collect information about you when you view or click on their advertising or content through the use of cookies. Due to the way the Internet technically operates, we cannot control this collection of information. You should contact these advertisers or content providers if you have any questions about their use of the information they collect.
There may be links that will let you leave our website. We do not control the links or their sites and we are not responsible for the contents of any linked site or any link contained in a linked site. The inclusion of any link does not imply endorsement of the site. The use and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to our privacy policy. Each linked site may have its own policy that could differ considerably from our policy, or the linked site may not display any privacy policy at all. In any case, even though a linked site is accessed through our site, we cannot be responsible for any use that a linked site may make of your information.
4. Providing Information Access and Accuracy
We will give you access to the information we have about you, and we will make every reasonable effort to keep your information accurate and up-to-date.
5. Respecting and Responding to Your Privacy Concerns
We will investigate and respond to your concerns about any aspect of our handling of your information.
If you have any questions or concerns about privacy, would like to request access to personal information our company has about you, or if you believe that any personal information we have about you is inaccurate or out of date please contact our Privacy Officer. You may also request that your personal information, if any, be removed from our mailing list at any time by contacting us at the email address in the 'contact us' section of our website and address it to:
Privacy Officer
3D Clones 
 
Declining Offers
If you do not want to receive email offers from us, please let us know by sending us an email message to the email address in the 'contact us' section of our website, telling us that you do not want to receive offers. Be sure to include your name and email address on any correspondence.
We reserve the right to change this policy statement at any time by posting a new privacy statement at this location. By using this website, you agree to our Privacy Policy. Please be sure to visit this site often to see if anything has changed. If we post changes and you continue to use the site, you will be deemed to have agreed to the changes. Any changes to this privacy statement will be in compliance with applicable privacy laws.
 
Shipping Policy
Shipping Policy

 

Shipping costs are calculated based on the number of bodies in your shipment and the express options you choose for delivery timeline.  The standard shipping cost is $25 per single body.  So if you order a wedding couple, the shipping cost is $25x2 = $50.  Similarly if you order additional copies of your 3DClone, the cost is ($25) x (# of units ordered).  If you select to have your order rushed, the pricing is adjusted according to the shipping schedule which you will see on the order screen.

Customer orders will be delivered to the shipping address entered at the time the order was placed to countries that are offered on our website. If a country is not mentioned on our website the customer may contact the seller to determine if an exception can be made to ship to that country.

3Dclones is not liable for shipping errors made due to incorrect information entered on our website at the time the order was placed. Any incremental costs in shipping due to such error will be charged to the customer.

Orders are shipped and released from our factory in mint condition. Should there by any damage upon receipt, it is the responsibility of the customer to settle the dispute with their local carrier. If the customer wishes a replacement of their order due to shipment damage, a photo of the damaged product + packaging must be provided to the seller within 72 hours (3 days) from the time the package was delivered. Any issues must be reported in writing at the time of receipt of the order.

If the order is undeliverable, it will be kept on hand for 7 days at the carriers warehouse. It is the responsibility of the customer to track their package and reschedule delivery or arrange the pick up from their local depot. After this time the order will be destroyed. 3DClones does not agree to costs associated with returned shipments to our factory. For this reason your non-deliverable order will be destroyed with no recourse to rectify and will not be refunded.

All delivery times indicated on our website are based on AVERAGES. This means we will make our best effort to complete your order within the communicated time. HOWEVER as our product is not ‘off the shelf’ and requires elaborate customization, 3DClones is NOT responsible for delayed shipment. Often delivery timing is influenced by the rate at which the customer approves their proofs. Please note that every amendment request will delay the expected delivery date by at least 1 additional week.


How its made?
We want you to LOVE your customized 3D Clone!  For this reason we employee veteran artists who are the best at what they do.  In fact, they have worked on projects for dignitaries, world leaders and celebrities internationally.  These artists work on your custom 3D Clone with meticulous attention to every detail.  3D Clones has proudly been operating as a boutique workshop for 9 years.  We do not rush through orders looking to 'get it over with' as some other overseas factories operate.  In fact our attention to perfection has enabled us to win tenders and contracts for high profile projects for governments around the world.  We are proud of our work and excited to work on your project.  Here is how the process works:
 
1) After placing your order on our website, you will receive a digital proof within 3-4 weeks of the clay hand sculpted head for your approval
2) Our proofing process enables you to see the sculpting and either accept OR suggest what you want to see amended.  
3) Once approved we convert the clay head to polyresin which is superior to standard clay.  Polyresin does not chip away or break easily
4) Once we have the polyresin head we hand paint the head according to the colours provided by you at the time you placed your order
5) Once completed we send you a final digital proof of your 3D Clone for approval prior to shipping
6) Your 3DClone is shipped according to the shipment method you selected at the time you first place your order
 
We are honoured and excited to work on each project assigned to us by  our customers.  We look forward to making you a 3D Clone.  We guarantee that it will make you smile!

The Bottom Line

proofing

Why 3DClones?

 

 

Every website online claims that THEY are the best. We would like to provide you with some TANGIBLE reasons for why you truly are getting the best value for your money when purchasing from 3DClones.

1) DURABILITY - We produce everything out of POLYRESIN. Most other factories only offer polyresin bodies but attach clay heads which break very easily.

2) EXPERIENCE - We have been in the business for many years and train + nurture artists. Having the most talented artists is the greatest asset for 3DClones and we are proud of the work our artists produce.

3) REGULATORY - Our product has been tested and approved for North American standards.

4) QUALITY - We have a team dedicated to quality control. Unlike most factories looking to simply 'get it done' and move on to the next project, 3DClones takes great care on each project. We are meticulous to every detail that we sign our name to.

5) TRANSPARENCY - 3DClones has been operating for many years. We have produced for dignitaries, celebrities, prime ministers and many fortune 500 companies. We not only want you to be excited while making a purchase, we want you to remain excited through the production process AND upon receiving your order. We offer the opportunity for you to preview proofs as your 3DClone is being hand made, to ensure you LOVE what you see and are able to provide feedback along the way as though you are right here with us!

6) FUN! - They say you can taste the love in mom's cooking. Well we aim to have our customers feel the joy that we as a team share while working on your project. After 10 years and to this day, we are excited with EVERY order we receive online. We have fun working on each order and look forward to receiving comments from our customers -especially after they receive their order!

7) WE LOVE WHAT WE DO - We wake up each morning excited to do what we do best. This is evident in the dedication of our staff as well as in the quality of the final product we make.

8) PRICE - Being in this business for many years, we are experts at streamlining the production process to ensure efficiency that enables us to reduce costs. This savings is passed on to you the customer. Our business model is to operate on low margin, high volume and high quality.

9) 3DClones is appreciative of each and every customer that has placed their trust in us with their order. We know there are other options out there. At the same time we know that you will be extremely impressed with our craftsmanship. We want you to LOVE your order. You owe it to yourself to purchase only the best. We are committed to earning your trust for not just the purchase you make today, but for purchases you make in the future when happy moments are to be celebrated.

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